Contact information

<h1>Contact Information</h1>
<p><strong>Last updated:</strong> October 7, 2026</p>
<p>Contact <strong>WorldCartly</strong> with questions about products, orders, delivery, returns, privacy, or complaints.</p>
<h2>Customer support</h2>
<p><strong>Email:</strong> <a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a><br><strong>Support hours:</strong> Monday–Friday, 09:00–17:00, Africa/Casablanca time<br><strong>Expected response time:</strong> Within 2 business days<br><strong>Contact method:</strong> Email <a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></p>
<h2>Business information</h2>
<p><strong>Trading name:</strong> WorldCartly<br><strong>Merchant:</strong> Mohammed-AMine Bouaafia<br><strong>Email:</strong> <a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></p>
<h2>Order-related enquiries</h2>
<p>Include the order number and the email address used at checkout. Do not email full card numbers, card security codes, passwords, identity documents, or other unnecessary sensitive information.</p>
<h2>Returns</h2>
<p>Request authorization before returning an item. The return address may differ from our business address and from the sender address shown on the parcel.</p>
<p>Read our <a href="https://worldcartly.com/policies/refund-policy">Refund and Return Policy</a> before sending anything.</p>
<h2>Complaints</h2>
<p>Send complaints to <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong> with the subject line <code>Complaint - Order [NUMBER]</code>. We aim to acknowledge complaints within <strong>2 business days</strong> and provide a substantive response within <strong>10 business days</strong>, subject to the complexity of the matter.</p>
<p>Nothing in this process limits a customer&#39;s right to contact a payment provider, consumer-protection authority, data-protection authority, or competent court.</p>