Shipping policy
<h1>Shipping Policy</h1>
<p><strong>Last updated:</strong> October 7, 2026</p>
<p>This Shipping Policy explains how <strong>WorldCartly</strong> processes and delivers orders placed through <strong>worldcartly.com</strong>.</p>
<h2>1. Where we ship</h2>
<p>At launch, we intend to ship only to the following markets:</p>
<ul>
<li>United States;</li>
<li>United Kingdom;</li>
<li>Canada;</li>
<li>Australia; and</li>
<li>New Zealand.</li>
</ul>
<p>Final availability is determined by the countries offered at checkout. An order cannot be delivered to a country that is not enabled at checkout.</p>
<h2>2. Third-party international fulfillment</h2>
<p>We use third-party fulfillment providers, including <strong>CJdropshipping</strong>. Depending on stock and destination, an order may ship from China or another warehouse outside the destination country. WorldCartly does not claim that products are locally stocked unless the relevant product page expressly identifies and verifies a local warehouse.</p>
<p>One order may arrive in multiple parcels when products or variants are fulfilled from different locations.</p>
<h2>3. Processing times</h2>
<p>Orders normally require <strong>3–7 business days</strong> for verification, picking, packing, and handoff to the carrier before shipment.</p>
<p>Processing time is separate from carrier transit time. Business days exclude weekends and public holidays applicable to the fulfillment location. High-volume periods, supplier stock issues, address verification, or payment review can delay processing. We will communicate a material delay and available options.</p>
<h2>4. Estimated transit times</h2>
<p>Our standard estimated transit times are:</p>
<table>
<thead>
<tr>
<th>Destination</th>
<th>Tracked shipping method</th>
<th>Estimated transit time after dispatch</th>
</tr>
</thead>
<tbody><tr>
<td>United States</td>
<td>Tracked CJdropshipping route</td>
<td>7–20 business days</td>
</tr>
<tr>
<td>United Kingdom</td>
<td>Tracked CJdropshipping route</td>
<td>7–18 business days</td>
</tr>
<tr>
<td>Canada</td>
<td>Tracked CJdropshipping route</td>
<td>10–25 business days</td>
</tr>
<tr>
<td>Australia</td>
<td>Tracked CJdropshipping route</td>
<td>8–20 business days</td>
</tr>
<tr>
<td>New Zealand</td>
<td>Tracked CJdropshipping route</td>
<td>10–25 business days</td>
</tr>
</tbody></table>
<p>Delivery estimates are not guarantees unless applicable law requires otherwise. Customs inspections, carrier disruptions, severe weather, remote destinations, peak periods, and incorrect address details can affect delivery.</p>
<h2>5. Shipping charges</h2>
<p>The shipping charge, if any, is displayed before the customer submits the order. If we advertise free shipping, the shipping cost is included in the product price or absorbed by WorldCartly; it does not mean that transportation has no cost.</p>
<h2>6. Tracking</h2>
<p>When tracked shipping is available, we will send tracking information after the carrier creates or activates the tracking record. Tracking can take several business days after dispatch to show its first scan.</p>
<p>Customers can track an order through the carrier link in the shipping confirmation. Contact us if tracking has not updated for <strong>7 calendar days</strong>.</p>
<h2>7. Address accuracy</h2>
<p>Customers must provide a complete and accurate delivery address, including apartment or unit details where applicable. Contact <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong> immediately to request a correction.</p>
<p>We cannot guarantee changes after fulfillment begins. If a parcel is returned, lost, or redelivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply where permitted by law and disclosed before reshipment.</p>
<h2>8. Customs, duties, and import taxes</h2>
<p>International shipments may be subject to customs duties, import taxes, brokerage fees, or local charges. At checkout or on the product page, we will state whether those charges are included or may be collected from the customer upon import.</p>
<p>Unless checkout expressly states that duties and import taxes are included, the customer is responsible for charges assessed by the destination country. This applies to the United States, United Kingdom, Canada, Australia, and New Zealand.</p>
<p>Customs processing may delay delivery. Customers should not be surprised by foreseeable charges; contact us before ordering if the applicable treatment is unclear.</p>
<h2>9. Delayed or apparently lost parcels</h2>
<p>If an order has not arrived by the end of the stated estimate, contact us with the order number. We will review the tracking information and, when appropriate, open an investigation with the fulfillment provider or carrier.</p>
<p>A parcel is not automatically considered lost merely because tracking is temporarily inactive. If the carrier or fulfillment partner confirms loss, or if applicable consumer law requires action, we will offer an appropriate remedy such as replacement or refund.</p>
<h2>10. Damaged, incorrect, or incomplete deliveries</h2>
<p>Photograph the package, label, contents, and damage and contact us promptly at <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong>. Remedies are handled under our <a href="https://worldcartly.com/policies/refund-policy">Refund and Return Policy</a>.</p>
<h2>11. Refused and unclaimed parcels</h2>
<p>Customers are responsible for monitoring delivery attempts and collecting parcels where required. A refused or unclaimed parcel may incur return or redelivery costs where permitted by law. A refund, if applicable, is assessed after the parcel is returned and identified.</p>
<h2>12. Contact</h2>
<p><strong>WorldCartly</strong><br>Merchant: <strong>Mohammed-AMine Bouaafia</strong><br>Email: <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong></p>