Refund policy
<h1>Refund and Return Policy</h1>
<p><strong>Last updated:</strong> October 7, 2026</p>
<p>This Refund and Return Policy applies to purchases made from <strong>WorldCartly</strong> ("WorldCartly," "we," "us," or "our") through <strong>worldcartly.com</strong>.</p>
<h2>1. Return window</h2>
<p>You may request a return within <strong>14 calendar days after the date your order is delivered</strong>. To qualify, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging and accessories.</p>
<p>This voluntary policy does not reduce any mandatory cancellation, withdrawal, warranty, conformity, or refund rights available under the law applicable to your purchase.</p>
<h2>2. Starting a return</h2>
<p>Before sending anything, contact us at <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong> with:</p>
<ul>
<li>Your order number;</li>
<li>The email address used for the order;</li>
<li>The item you want to return;</li>
<li>The reason for the return; and</li>
<li>Photographs or video if the item is damaged, defective, or incorrect.</li>
</ul>
<p>If the return is accepted, we will provide return instructions and the applicable return address. Items sent without prior authorization may not be identifiable or accepted.</p>
<p>Because products may be fulfilled from different warehouses, there is no single public return warehouse. We will provide the correct authorized return address in writing after approving the return. Do not send a return to the address printed on the original parcel unless we expressly authorize that address.</p>
<h2>3. Damaged, defective, incorrect, or incomplete orders</h2>
<p>Inspect your order promptly after delivery. Contact us within <strong>7 calendar days of delivery</strong>, or within any longer period required by applicable law, if an item is damaged, defective, incorrect, or incomplete.</p>
<p>After reviewing the evidence, we may provide an appropriate remedy such as a replacement, missing component, repair where appropriate, price reduction, or refund. When we confirm that the item is defective, damaged, or incorrect, WorldCartly will bear reasonable authorized return-shipping costs when a return is required.</p>
<p>Do not discard the item or its packaging until we confirm that the claim has been resolved.</p>
<h2>4. Change-of-mind returns</h2>
<p>For an eligible change-of-mind return:</p>
<ul>
<li>The customer is responsible for the return-shipping cost unless applicable law requires otherwise;</li>
<li>Original shipping charges are not refundable except where required by law;</li>
<li>The customer is responsible for using a tracked return method; and</li>
<li>WorldCartly is not responsible for a return lost before it reaches the authorized return destination.</li>
</ul>
<p>We will disclose any return deductions before the return is authorized. We do not charge undisclosed restocking fees.</p>
<h2>5. Items that cannot be returned</h2>
<p>Subject to applicable law, we cannot accept returns for:</p>
<ul>
<li>Personalized, customized, or made-to-order goods;</li>
<li>Perishable goods;</li>
<li>Sealed personal-care, hygiene, or intimate goods after the seal has been opened;</li>
<li>Products that are hazardous or restricted for return transport;</li>
<li>Gift cards or downloadable products; or</li>
<li>Items damaged through misuse, improper handling, or ordinary wear and tear.</li>
</ul>
<p>The product page will identify any product-specific return limitation before purchase. Contact us before ordering if you are unsure whether an item is returnable.</p>
<h2>6. Cancellations and address changes</h2>
<p>Send cancellation or address-change requests to <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong> as soon as possible. We cannot guarantee a change or cancellation after an order has entered processing or been transferred to our fulfillment partner.</p>
<p>If an order has already shipped, the normal return process applies. We are not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.</p>
<h2>7. Refund processing</h2>
<p>After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within <strong>5 business days</strong> after approval.</p>
<p>Your bank or card issuer may require additional processing time. If <strong>10 business days</strong> have passed since approval, contact us at <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong>.</p>
<h2>8. Exchanges</h2>
<p>To avoid inventory and shipping errors, we generally process exchanges as a return followed by a new purchase. If an item is defective or incorrect, contact us before placing a replacement order.</p>
<h2>9. Refused and unclaimed deliveries</h2>
<p>A refusal or failure to collect a parcel does not automatically create a refund. If the parcel is returned successfully, we will review it under this policy. Actual return-shipping or carrier charges may be deducted only where lawful and disclosed.</p>
<h2>10. Chargebacks</h2>
<p>Please contact us first so we can investigate and resolve the issue. This request does not restrict your right to contact your payment provider or exercise any legal remedy.</p>
<h2>11. Contact</h2>
<p><strong>WorldCartly</strong><br>Merchant: <strong>Mohammed-AMine Bouaafia</strong><br>Email: <strong><a href="mailto:bouaafiastudies@gmail.com">bouaafiastudies@gmail.com</a></strong></p>